Accessibility

Which web browser is the most compatible with the mydeposits website?

Internet Explorer, Firefox, Safari, Opera and Chrome.

We are always improving our website and adding new features to maintain security standards, so it is important to keep your browser up to date so that everything runs smoothly. We support the following browser versions.

Google Chrome – 26 and above
Internet Explorer – 10 and above
Mozilla Firefox – 34 above
Microsoft Edge – 12 and above
Apple Safari – 7 and above
Opera Browser – 20 and above

For instructions on how to check which browser version you are using please click here.

Here are some links to upgrade to the latest browsers: Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Opera Browser.

Q2.      Does Javascript need to be enabled in order to use mydeposits website?

Yes the mydeposits website does require JavaScript to be enabled.

Q3.      How do I enable Javascript?

  • Internet Explorer:
  1. Select ‘Tools’ from the top menu
  2. From the drop down menu, choose ‘Internet Options’
  3. On the pop-up window that appears, click on the ‘Security’ tab
  4. Click on ‘Custom Level’
  5. Scroll down until you see section labelled ‘Scripting’
  6. Under ‘Active Scripting’, select ‘Enable’ and click OK
  • Firefox:
  1. Select ‘Tools’ from the top menu
  2. From the drop down menu, choose ‘Options’
  3. From the pop-up window that appears, choose ‘Content’ from the top navigation
  4. Select the checkbox labelled ‘Enable JavaScript’ and click OK
  • Safari:
  1. Select ‘Safari’ from the top menu
  2. From the drop down menu, choose ‘Preferences’
  3. From the pop-up window that appears, choose ‘Security’
  4. Select the checkbox labelled ‘Enable JavaScript

Q4.      What format do the mydeposits documents come in?

All mydeposits documents are in a PDF format.
If you do not currently have Adobe Acrobat Reader installed it is available from:  https://get.adobe.com/uk/reader/

Q5.      How do I print a certificate using an Apple Mac?

  1. Go to print- Should open a print box
  2. Go to the ‘Advanced’ button in the bottom left corner of the newly opened box
  3. Tick the box that says ‘Print As Image’
  4. This should now print successfully