Conditions of deposit disputes

This guide outlines the process and practice for handling deposit disputes within the my|deposits Jersey Scheme. It sets forth legislative requirements, parties’ responsibilities, and the dispute resolution process.

Best practice at the end of tenancy:

Tenants and members are guided on the best practices during the end of tenancy, including payment of rent, communication, and check-out procedures.

Deposit dispute acceptance criteria:

This section details the criteria for raising a deposit dispute, acceptance or rejection factors, and situations where court proceedings or alternative dispute resolution (ADR) are chosen.

Dispute process and timescales:

Learn about the steps to raise a deposit dispute, choose between ADR and court resolution, and the timeline for submitting evidence and responses.

Deposit dispute evidence:

Understand the importance of evidence in deposit disputes, including documentation, photographs, and videos. Learn how evidence is assessed by Adjudicators.

Review of adjudication:

Find out how parties can request a review of an Adjudicator’s decision, the process, grounds for review, and the decision-making timeline.

The adjudication:

Explore the Adjudication process, its independence, factors considered, fair wear and tear assessment, and more about the Adjudicator’s role.

Miscellaneous provisions:

This section covers miscellaneous matters, including updates to the conditions, administrative errors, complaints procedure, and responsibilities of involved parties.

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